Find answers here to the most frequently asked questions about your stay, services, groups, packages and the location of Repotel hotels.

  • How many people can stay in a room?

    A maximum of 2 people per bed, including children of all ages.

  • Are weekly or monthly rates available?

    Yes, at both properties, with a minimum stay of 7 nights for weekly rates and 28 nights for monthly rates, subject to availability. View the rate chart

  • Are pets allowed?

    Yes. Domestic dogs and cats are allowed, up to 50 lb and a maximum of 2 pets per room, in designated rooms and subject to certain conditions. Fees vary depending on the length of stay. See the full pet policy

  • Are there kitchenettes?

    Several rooms in Montreal feature a full kitchenette with a microwave, or a mini-kitchenette. Motel Newstar Laval does not offer kitchenettes or in-room microwaves, but a microwave is available in the lobby. A Keurig coffee maker is provided in all rooms.

  • Is parking free?

    Yes, parking is free at both of our properties at all times.

  • What are the check-in and check-out times?

    Check-in is from 3:00 p.m., and check-out is before 11:00 a.m. Early check-in or late check-out may be available upon request, subject to availability.

  • Can I make a reservation by phone?

    Yes, by contacting the hotel directly or by booking online through the reservation system.

  • Do the rooms have a television and air conditioning?

    Yes, all rooms at both properties have a television and air conditioning.

  • Is a lease required?

    No. Our properties are governed by Quebec’s Act respecting tourist accommodation establishments and are not subject to the Tribunal administratif du logement. A simple rental agreement is signed upon arrival, with no commitment beyond the reserved period. Learn more about long-term stays

  • Can I rent dishes?

    Yes, in Montreal. A kitchenware set is available for rent for $30 per week or $50 per month, plus taxes, with a refundable $50 deposit.

  • Are there electric vehicle charging stations?

    Yes, at both properties. In Montreal, Néo charging stations are available starting at $1.15 per hour; the minimum rate is subject to change without notice. In Laval, charging is free.

  • Is the front desk open 24 hours a day?

    In Montreal, yes, 24 hours a day, 7 days a week. In Laval, the front desk is open from 7:00 a.m. to 11:00 p.m., with a call centre available at all times.

  • What payment methods do you accept?

    Cash, Visa, Mastercard, American Express and Interac.

  • Do you have rooms accessible to guests with reduced mobility?

    Yes, at both properties, with adapted bathrooms. Please specify your accessibility needs when booking.

  • Is housekeeping included for long-term stays?

    Routine room upkeep is the guest’s responsibility. Housekeeping service is available upon request for $25 per service.

  • Is there a restaurant on site?

    In Montreal, yes: Restaurant Joseph, located in the hotel, serves breakfast, lunch and dinner, and La Pastourelle bar is also on site. In Laval, there is no restaurant on site, but several restaurants are located nearby.

  • How far are you from Montréal-Trudeau Airport?

    Hôtel Newstar Montréal is approximately 25 minutes from the airport.

  • Can I leave my luggage before check-in or after check-out?

    Yes, luggage storage is available at both properties. Early check-in and late check-out are also possible, subject to availability.

  • Is a deposit required?

    Yes, a $150 deposit is required upon arrival and can be paid by credit card, Interac or cash. It will be refunded in full at check-out provided the hotel policies have been respected and the room is left in good condition.

  • Are the properties non-smoking?

    Yes, both properties are entirely non-smoking, including tobacco, cannabis and e-cigarettes.

  • Can I receive mail at the hotel?

    No. The property does not receive or handle postal mail.

  • Are there any cancellation fees?

    The same conditions apply whether you are staying nightly, weekly or monthly. The exact cancellation deadline is specified at the time of booking, depending on the type of reservation you make. For weekly or monthly stays, the same conditions apply as long as the period has not yet been paid. Once the period has been paid, no partial or full refund will be issued in the event of an early departure. The security deposit remains refundable.

  • Does the rate include taxes?

    The rates shown are before taxes. GST and QST are added at checkout.

  • Are the rates fixed?

    No. Room rates may vary depending on weekends, events and annual rate adjustments.

Repotel offers family-friendly hotels in Quebec City for families looking for simple, functional and well-located accommodation. Our properties are suited to both short family stays and planned visits to Quebec City.